Privacy Policy

Crosslight Advice respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies to information collected on the following websites controlled by us: and

Part I. Information Collection

Crosslight Advice collects information through our websites at several points. Some of this information we will ask you to provide us with through the use of registration forms, whilst other types of information we collect involuntarily.

Children’s Privacy
Crosslight Advice does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

Information Provided by You
We collect basic personal information about primary visitors including names, email addresses and geographical locations.

We may also collect personal information which our users divulge about other people.

Automatic Collection of Information
We collect the following general data that is not personally identifiable information: Country of origin, ISP, IP Address, connection speed and browser type. We collect demographic data in order to monitor usage patterns. We collect this information through session information, browser cookies, and logging files.

We do employ cookies. A cookie is a small text file that our web-server places on a user’s computer hard drive to be a unique identifier. Cookies enable Crosslight Advice to track usage patterns and deliver customised content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage

Primary Use of Personal Information
The information collected by Crosslight Advice will be used for processing any orders or event registrations placed through any of our websites and for maintaining up to date records.

Users who provide information may receive email receipts or announcements.

Secondary Use of Personal Information
Registered users may receive additional announcements from us about products, services, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect may be used to create customer profiles based on browsing or usage history.

Sharing Data with Third Parties
We may share data with certain technology suppliers and support companies, and other key contacts with whom it is necessary to share information, for example, we use specialist companies to provide services for us, like sending email newsletters

When we share your data:

  1. We will always make sure it’s treated consistently with our privacy policy
  2. We will not allow other companies to use it to contact you with their own marketing

Links from our Websites
We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Changes to This Policy
If our policy on information collection or uses changes, will advise you by email within 5 working days of such a change.

Part III. Access to Information

Access to Personal Data
You may request a copy of the personal data that we keep about you in a readable format for a charge of £10.00. If you wish to obtain a copy of this personal data you may do so by contacting us in any of the following ways:

Email: [email protected], Phone: 020 7052 0318, Mail: Crosslight Advice, HTB, Brompton Road, London SW7 1JA, UK

Crosslight Advice maintains the accuracy of our information by routinely purging expired records.

Inaccurate Information
Users may contact us about inaccuracies they may find by emailing [email protected]

Deleting Personal Data
Users may request that their personal data be deleted from our database by emailing [email protected]

Please note that some personal data cannot be deleted straight away for statutory reasons.

Part IV. Problem Resolution

If problems arise, users may contact Crosslight Advice by:
Email: [email protected], Phone: 020 7052 0318, Mail: Crosslight Advice, HTB, Brompton Road, London SW7 1JA, UK

We are committed to resolving disputes within five working days.

Part V. Data Storage and Security

Crosslight Advice protects user information with the following security measures: hardware firewalls, password protection, SSL encryption and other technology and procedures used to protect consumer privacy.

If you have any further questions about privacy or security, please contact us by sending an email to: [email protected]